Thank you for visiting and shopping at PMU Professional. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Shipment to P.O. boxes or APO/FPO addresses
PMUProfessional.com ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPOaddresses.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
PMUProfessional.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
PMUProfessional.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
For international orders, you will be presented with shipping options at checkout. Each shipping option have it’s estimated delivery time, advantages and cost.
All orders are processed within 1-2 business days. Orders are not shipped on weekends or holidays.
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
PMUProfessional.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Delivery of international parcels may be delayed due to customs clearance issues and where this occurs we are not responsible for any loss or additional costs incurred as a result.
We are not responsible for any delays in shipping caused by ground or air transportation delays, severe weather, or other circumstances out of our control.
Please note: Due to the current COVID-19 pandemic, postal services are experiencing delays in shipping time. Please be patient with us, as we all try to navigate this difficult time.
Please save all packaging materials and damaged goods before filing a claim.
Non Receipt Of Parcel Due To 3rd Party Delivery Provider Error
In the instance where you have not received your order due to a delivery error (this includes parcels that are marked as non-deliverable, missing or lost in transit articles, 3rd party delivery provider sorting issues and disputed deliveries), we will, at your request, contact the delivery provider to open an investigation on your behalf. If a resolution has not been reached 8 business days after the investigation was opened, we will re-ship your item(s) to you free of charge (where the stock is still available), or refund your order.
Please note this does not apply to orders where the address has been submitted incorrectly at the point of checkout.
Returns Policy
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.
Due to the current COVID-19 pandemic, postal services are experiencing delays in shipping time. Please be patient with us, as we all try to navigate this difficult time.
Last Updated: September 06, 2020