Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders received during the day will be sent the following morning via USPS Prioritiy Mail. Typical US delivery time is 2-5 business days, but many factors can affect this time. The standard delivery time for international orders is 2-3 weeks, but also this time is affected by various factors such as weather, customs, your country postal service, etc.
Register on our website or log in with your existing username/email.
If you have not registered so far, select “MY ACCOUNT”, state your email address, enter your desired password. After entering all the necessary data, click on the “REGISTER” button.
If you are already an existing user, simply enter the e-mail address and password that you first registered at www.pmuprofessional.com. After successful registration or login, you will be taken to PMU Professional’s my account page. On that page, you get to your user data, where you can whenever you want to change your password, delivery information, and view your orders.
To change your shipping address, you need to visit your account, if you are registered on our site, then in the “Change your address” section to modify the information and enter your new shipping address.
Each shipment shipped within the US will receive shipment tracking information as soon as we ship it, or if you have selected the shipment tracking option when ordering for shipment shipped overseas (this is a more expensive service).
This option is disabled for security reasons. All payments are made through the PayPal platform and your credit card information is not stored on our servers. But if the card is stored in your PayPal account, you will enjoy the convenience of not entering the card number with each order on PMU Professional.
We send shipments to the whole world. Click here to see if your country is listed in this list (if you find your country there – it means we can send you!).
Shipping is based on total order amount and your shipping address. We offer USPS Priority Mail shipping for US based customers and Standard shipping and Shipping with Insurance for customers outside of the US.
Order Total Range – Shipping Cost
From $1 to $49.99 – $8.39
From $50 to $99.99 – $9.99
From $100 to $149.99 – $13.99
From $150 to $199.99 – $16.99
From $200 to $499.99 – $20.99
From $500 – Free
International Shipping Rates
Standard Flat Rate – $35.99
Shipping with Insurance and Tracking Number – $70.99
Please note, customs fees and additional fees may apply for international shipments. Contact your local customs office for more info.
If you need to swap an item
Returns and Exchanges
You may return most new, unopened products within 30 days of delivery for a full refund minus a 15% re-stocking fee. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). NO REFUNDS OR EXCHANGES ON OPENED PIGMENTS/PRODUCTS NO EXCEPTIONS. Click here to open our return & exchange policy page.
This is very rare scenario, but in case it happens, don’t worry. Just contact us by sending an email to info@pmuprofessional.com or use our contact form and send us your details. You’ll need to send us back items that are sent by mistake, and we will send your items that you’ve actually ordered.
If you’ve received damaged products, please contact us ASAP and we will solve your problem.
Please send us package to:
PMU Professional, Inc.
229 W Talcott Rd,
Park Ridge, IL 60068, USA
Telephone: +1 (630) 670-2154
Every customer qualifies for our fantastic customer support. You can call us (+1 630 891 0350) on the phone, contact us through the contact form or live chat. Also, you can find us on Instagram and Facebook and communicate there.
It is necessary to contact us as soon as possible by sending an email to info@pmuprofessional.com or by filling out a contact form and to provide us with correct address.
Yes, you can do this before we actually ship your order. Please contact us as soon as you make this decision, and you can’t do this after your item/s are already shipped.
Unfortunately, we don’t have this system established, but you can always come back to our site and check for product availability and order as soon as it is back in stock.